Take regular breaks
Step away from gambling and choose an activity with no stakes or rewards.
Need support now? Independent support can help with gambling concerns, financial pressure or taking a break. Find support resources ↗ Updated 2026 · General information, not medical or financial advice.
On this guide
Core principles
Put wellbeing first
Gambling can carry financial and emotional risks. You can seek support before a situation becomes urgent.
Keep essentials protected
Keep housing, food, bills and savings separate from any gambling budget.
Speak with someone
Support may help whether you want advice, a pause or help for someone close to you.
Potential risks
Recognise the risks
- Gambling outcomes are not a dependable source of income.
- Trying to recover losses can lead to more spending.
- Borrowing, hiding activity or using essential money are reasons to stop and reassess.
- Promotions and free spins may still have conditions and financial risks.
Australian players should check whether online gambling is lawful where they live and understand the risks before participating. Read Australian gambling guidance.
Spending limits
Protect money for essentials
Set boundaries in advance
If you use a lawful service, review any deposit or loss controls shown in the account. A limit is a boundary, not a target.
- Keep essential expenses separate and do not borrow to gamble.
- Check when a requested limit change takes effect.
- Confirm whether a limit covers deposits, losses or both.
- If limits are difficult to follow, take a break and seek independent support.
Time boundaries
Manage time and take breaks
- 01
Choose a stopping point
Set a stopping time before you begin and use a reminder outside the gambling interface.
- 02
Make your break practical
Log out, switch off gambling notifications and move to another activity.
- 03
Notice changes
Pay attention to sleep, work, relationships and how often you think about gambling.
- 04
Get help early
If you repeatedly extend a session or struggle to stop, contact an independent support service.
Self-exclusion
Self-exclusion and access blocks
Self-exclusion can place distance between you and a gambling service. Check the coverage and process rather than assuming one request affects every website.
| Option | What to check |
|---|---|
| FastPay account restriction | Ask FastPay support about any available closure or restriction process, its coverage and reopening conditions. |
| BetStop | Check recognised services in your area to understand which providers, products and accounts are covered. |
| Device and payment controls | Ask your device or financial provider which blocking controls are available and what they cover. |
Before relying on an external service, read its scope and registration information directly at Official information.
Warning signs
When gambling may be harmful
Chasing losses
Trying to win money back, increasing stakes or continuing after a loss can be warning signs.
Financial strain
Borrowing, unpaid bills or difficulty separating gambling money from essentials deserve attention.
Impact on daily life
Poor sleep, secrecy, conflict or gambling taking priority over work and relationships may signal harm.
These signs are a reason to seek support; this guide does not assess or diagnose your situation. Find support for practical resources and help with deciding what to do next.
Support options
Independent help for Australian players
Qualified support
A qualified counsellor, GP or mental health professional can help you consider practical next steps.
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BetStop
Learn about the national self-exclusion register for licensed online and phone wagering.
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Support options
Look for a recognised gambling support service or government health resource in your area.
Play NowYou can also ask for help if someone else’s gambling is affecting you. A support service can help you discuss boundaries and your own wellbeing.
Your next step
Choose your next step
Speak with a professional
A qualified counsellor or health professional can help you plan a safer next step.
Find support resources →Create distance
Close gambling services, pause related notifications and choose an activity away from gambling.
Plan a break →Review access options
Ask FastPay support which account closure or restriction options are currently available.
Contact FastPay →Look after yourself
You can ask for help when another person’s gambling affects your wellbeing, relationships or finances.
Seek support →Common questions
FastPay Responsible Gaming FAQ
How can I contact FastPay about safer gambling options?
FastPay lists 24/7 support by email at [email protected]. Ask which account closure or restriction options are currently available.
Does FastPay list deposit or time-limit tools?
The supplied FastPay information does not list built-in deposit, loss, session-time or reality-check tools. Set personal boundaries and contact support to ask about available controls.
Can I request account closure or a restriction?
The supplied information does not list a formal self-exclusion process. Contact support at [email protected] to ask what options are available.
Can I seek help for someone close to me?
Yes. A qualified counsellor, GP or mental health professional can offer guidance when another person’s gambling affects you.
More information
Further guides
FastPay responsible gaming: practical guidance for Australian players
What responsible gaming means
Responsible gaming means treating casino play as paid entertainment rather than a way to earn money. Losses are possible, and gambling may become harmful when it affects finances, relationships, work, study, sleep or emotional wellbeing.
FastPay is for adults aged 18 and over. Australian players should check that online gambling is lawful in their location and consider their circumstances before registering or depositing.
Set boundaries before playing
Decide how much money and time you can spend before opening a game. Treat that amount as an entertainment budget, use money not needed for essentials and do not increase it after a loss.
The available FastPay information does not list built-in deposit, loss, session-time or reality-check tools. If these controls are unavailable, use personal budgeting, reminders or banking controls and keep gambling separate from household funds.
- Never borrow money or use credit to continue playing.
- Do not chase losses or increase a stake to recover money quickly.
- Stop when your planned time or budget has been reached.
- Keep records of deposits and withdrawals so spending remains visible.
- Avoid gambling when distressed, tired, intoxicated or under financial pressure.
Breaks, warning signs and self-exclusion
A break can help when gambling feels difficult to control. Log out, reduce easy access to payment funds, spend time away from gambling content and tell someone trusted that you are stepping away.
Warning signs include hiding activity, exceeding a budget repeatedly, thinking about gambling throughout the day, missing responsibilities or feeling unable to stop. Stop playing and seek support rather than trying to solve the problem through more gambling.
FastPay’s supplied responsible gaming information does not list a formal self-exclusion process or account restriction tools. Email [email protected] to ask what closure or restriction options are currently available and request written confirmation. Support is listed as available 24/7.
Promotions and safer decisions
Promotions can encourage longer sessions or larger deposits, so read all conditions before accepting an offer. FastPay lists the welcome offer as “100% up to €500 + 100 free spins”; wagering requirements and a validity period are not stated.
Do not deposit more than planned to qualify for a promotion, and do not treat cashback, reloads, free spins or loyalty benefits as reasons to continue after reaching a personal limit. Promotional benefits should never change your planned entertainment budget or time.
Where to seek help in Australia
If gambling causes financial, emotional or relationship problems, speak with a qualified gambling counsellor, a GP, mental health professional or local community health service. A trusted friend or family member can also help with practical steps.
FastPay’s supplied information does not publish dedicated gambling-help organisation names. Australian players should use a recognised local support or government health resource, and contact emergency services immediately if safety is at risk. Seeking help early is a sensible step.
