Email assistance
Send account questions to [email protected] and keep the conversation for your records.
Contact guide
Ways to reach FastPay
Ways to reach FastPay
FastPay lists email as its support channel. Check the address carefully before sending account or payment information.
Written support
Use the published FastPay email address and retain a copy of your message and any attachments.
Complaint handling
Explain the issue clearly, request the outcome you want and ask for a written response.
Email support
Make your email effective
Lead with the issue
State the topic, relevant reference and desired outcome so FastPay can assess the request efficiently.
- Use the registered account email where possible.
- Never include passwords or full payment details.
- Request a written case reference.
- Record any next step given by support.
FastPay email support
FastPay email support
Choose a clear subject
Write to [email protected] with a short timeline, relevant reference and precise question. Remove unnecessary personal information from attachments.
When support is available
FastPay support hours
| Support detail | Published information |
|---|---|
| Opening hours | The days and times the channel is staffed. |
| Timezone | Shown in the cashier |
| Response targets | See the current terms |
| Holidays | See the current terms |
FastPay lists support as available 24/7. Response timing for an individual enquiry is not published on the official site.
Enquiry checklist
Prepare your message
Choose one topic, gather the relevant details and complete your message privately before emailing FastPay.
Leave passwords, one-time codes and full payment details out of your first message.
Help topics
Common FastPay questions
Formal complaints
Complaints and review
- 01
Describe the problem
Include the relevant date, account detail, transaction reference and the resolution you are seeking.
- 02
Request a review
Ask support to confirm the complaint route and provide a written position.
- 03
Keep the decision
Save the complete email exchange and any final response for your records.
Further support
FastPay information for Australian players
| Service | Route | Use |
|---|---|---|
| FastPay support | [email protected] | 24/7 Support; Email: [email protected] |
| FastPay complaints | [email protected] | National self-exclusion information for licensed online and phone wagering. |
| Licence details | Tobique Gaming Commission | Licence information: number 0000091. |
These details concern FastPay. Use the support email for account questions and identify the service clearly in a formal complaint.
Questions answered
FastPay contacts FAQ
How do I contact FastPay support?
Email [email protected]. FastPay lists support as available 24/7.
Is FastPay support available around the clock?
Yes. The published support hours are 24/7, although individual response targets are not published on the official site.
How can I escalate a FastPay complaint?
Email [email protected], describe the issue as a formal complaint and request a written review or final position.
What should I include in a FastPay enquiry?
Add your account email, a concise description, relevant dates or transaction references and the outcome you want. Avoid unnecessary private information.
More FastPay information
Useful FastPay guides
FastPay contacts for Australian players
FastPay support channel and hours
FastPay lists email as its support channel for account, payment and general casino enquiries. Contact [email protected]; support is available 24/7 for Australian players.
A phone number, live chat and separate complaints address are not published in the available FastPay information. Use the listed email rather than unverified contact details.
What to include in a FastPay email
A focused first message can help FastPay identify your account and assess the issue. Use the email linked to your account where possible and explain events in order.
Do not send passwords, full payment-card details or unnecessary sensitive data. Provide documents only when FastPay requests them through a secure verification process.
Add these details when relevant:
- The account email and reply address
- The date and approximate time of the issue
- A brief description and requested resolution
- Any available transaction, deposit or withdrawal reference
- Relevant screenshots without passwords or payment data
FastPay contacts for payments and verification
FastPay lists Crypto as its payment method, but specific cryptocurrencies are not published. Include the transaction reference without assuming a particular coin or network is supported.
FastPay states that withdrawal timing is a couple of minutes. If the funds have not appeared, email support with your account email, request details and transaction reference.
FastPay states that a KYC Policy is available. Follow its verification instructions and confirm that any document-upload route is genuine before sharing personal information.
How to escalate a FastPay complaint
Send your complaint to [email protected] and mark it as formal in the subject. Explain the account or transaction issue and state the outcome requested.
Keep the original email and replies. If the response does not resolve the matter, continue the same thread, request a senior review and ask for the final position in writing.
No separate escalation email, complaint timeframe or external dispute procedure is published in the available information. FastPay is listed under the Tobique Gaming Commission, number 0000091; the operator is SAPHIRIX SOLUTIONS SRL, registration number 3-102-933997, jurisdiction Costa Rica.
Before contacting FastPay from Australia
Check that you are writing to [email protected] and retain the sent message. FastPay uses EUR, so state the amount and currency shown in your account.
App availability is not published on the official site, so use the FastPay website or listed email. For an account-security concern, change your password if possible and notify support promptly.
